Ann Thorn has more than 30 years’ experience in the areas of originations, servicing, and default and is regarded as one of the top operations executives in the mortgage industry. At Caliber, Thorn is responsible for all Production and Servicing Operations in Caliber’s Retail, Wholesale, and Correspondent channels. She is responsible for the end-to-end customer experience and is an executive stakeholder for the company’s transformation strategy, enhancing operations processes for the evolving digital landscape. Thorn began her career at Fleet Mortgage Corporation, which was later acquired by Washington Mutual and eventually by JPMorgan Chase. During the 21 years she spent there, she worked in the areas of foreclosure, bankruptcy, loss mitigation, claims, and other supplemental areas for prime, sub-prime, and home equity portfolios. More recently, worked with Bank of America as SVP of Consumer Operations starting in 2015. Thorn joined Caliber in 2019, working under CEO Sanjiv Das. “I commend her for being such a leading light who truly inspires people across the company to do the right thing,” Das said in a report from DS News. Thorn has received a number of awards throughout her career, including the 2020 Lifetime Achievement Award at this year’s Five Star Conference. “To my mentors and colleagues and my friend and my family thank you for all of your support. Obviously, this would not happen without all of you each and every day,” Thorn said upon accepting the award.
EVP, Chief Loan Administration Officer // Caliber Home Loans