Jenna Baum, Managing Partner of the firm’s National Eviction Management Group, focuses her practice on representing investors and servicers in post-foreclosure cases across the country. In 2017, Baum became the youngest woman to become a Managing Partner in the firm’s history. “I consider myself lucky every day to work at a firm that views your…

Kristin Zilberstein has over two decades’ experience as a legal practitioner, including 11 years working in the residential mortgage default space. Zilberstein’s main focus is on bankruptcy with a particular interest in litigated matters and Chapter 11 bankruptcies. She is licensed in multiple jurisdictions, and in her practice, she manages multiple national portfolios and special…

Jennifer Warren’s passion for the legal industry started at the young age of three, when she would watch legal dramas like Matlock, LA Law, and Law & Order with her father. Warren became employed with a law firm when she was just 20 years old, and for the next 20-plus years, she worked to advance…

Ann Thorn has more than 30 years’ experience in the areas of originations, servicing, and default and is regarded as one of the top operations executives in the mortgage industry. At Caliber, Thorn is responsible for all Production and Servicing Operations in Caliber’s Retail, Wholesale, and Correspondent channels. She is responsible for the end-to-end customer…

Courtney Thompson, J.D., is SVP of Default Mortgage Servicing, Flagstar Bank. She has 16 years’ experience as a lawyer and has been with Flagstar for seven years. Thompson says the most enriching part of her job is where law meets people, process, and technology. “Ultimately, we are responsible for consumers at risk of losing their…

After 18 years in the industry, Candace Russell feels the world of policymaking is where she and her colleagues can make an impact on the entire system or process. “We all hope that the impact we make by working on all the small details of a rule, policy, or a bill move the needle forward…

With 28 years’ experience practicing law, Ruth Ruhl says the most enriching part of her career is the long-term relationships she has with her clients and knowing how hard they work to help homeowners keep their homes with the assistance of RUTH RUHL, P.C. “I am most proud of having the courage to form my…

Susan Reid has more than 25 years’ experience in real estate and mortgage banking. Prior to her current post, Reid spent 15 years as associate General Counsel for Fannie Mae, where she focused on origination and default-related issues. The depth of Reid’s experience makes her the perfect choice to lead McCalla Raymer Leibert Pierce, LLC’s…

Amy Neumann has been with Flagstar bank for more than five years and was recently appointed FVP Director of Late Stage Delinquency. In this role, she enjoys collaborating daily with her team to create solutions to industry challenges while assisting customers. “Especially during this pandemic, this is a highly motivating facet of the role,” Neumann…

After more than 17 years supporting mortgage servicing both as in-house counsel and in private practice, Lee brings vast experience in building, restructuring, and running private practices for law firms specializing in default and REO related services. “I view our industry as one of the most dynamic, flexible, and resilient areas of the economy,” Lee…